FAQ

The questions our support team is asked most. If yours is not here, live chat is open around the clock.

How do I open an account?

Register with an email address and a password. You must be 18 or older and legally permitted to gamble where you live.

How long do deposits take?

Crypto deposits credit after the number of network confirmations shown in the cashier - usually a few minutes. The cashier shows the progress of a pending deposit in real time.

Why is my withdrawal pending?

Withdrawals are reviewed before they are sent, and identity verification may be required first. The current state is always visible in your transaction history.

Can I change my currency?

Yes. Switch your display currency in your account settings. Balances are held per currency and are never converted without you asking.

I have forgotten my password.

Use the reset link on the sign-in screen. The email arrives within a minute - check your spam folder before contacting support.

How do I set a limit?

Deposit, loss and session limits are in your account settings and take effect immediately.

Do you charge fees?

XOXO Gaming does not charge a deposit or withdrawal fee. Blockchain network fees are outside our control and are shown before you confirm.