AML & KYC Policy

XOXO Gaming is required to know who its customers are and to prevent the service being used to launder money or to finance crime. This policy sets out how we do that and what it means for your account.

Customer due diligence

We may ask you to confirm your identity, your address, your age and your source of funds. We can ask at registration, before a withdrawal, or at any later point where activity on the account warrants it.

Ongoing monitoring

Deposits, withdrawals and patterns of play are monitored automatically and by our staff. Transactions inconsistent with what we know about a customer are reviewed and may be held while checks are completed.

Reporting

Where we have grounds for suspicion we report it to the relevant authority. We are not permitted to tell you that a report has been made, and we may be required to suspend activity without explaining why.

Refusal, restriction and closure

We may refuse a deposit, decline a withdrawal to an account or wallet you do not control, restrict features, or close an account where due diligence cannot be completed. Balances are returned to their verified source where we are permitted to return them.

Record keeping

Identity records and transaction histories are retained for the period our licence and applicable law require, even after an account is closed.

This template is a starting point, not legal advice. XOXO Gaming should have it reviewed against the requirements of its own licence.